– one of the world’s most valuable companies – is worth more than Walmart, Netflix, Target, Nike and Costco combined. What are the secrets to its success? How can these insights be applied to other businesses in the e-commerce sector?
The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure they survive.
offers unique insight into the company’s persistent dissatisfaction with the status quo and innovation and how it has fundamentally changed the ways in which we shop.
This fully updated second edition explores
‘s response to the coronavirus pandemic, the convergence of physical and digital retail, e-commerce economics and sustainability, as well as future policy implications. Written by industry-leading retail analysts and with the first edition now translated into more than a dozen languages,
is an invaluable resource for discovering the lessons that can be learned from the company’s unprecedented rise to dominance.
Natalie Berg is a retail analyst and Founder of NBK Retail, a consultancy specializing in retail strategy and future trends. Based in London, UK, she was formerly the Global Research Director at Planet Retail, and is a regular conference speaker and media commentator whose views on retail have been published in the FT, Forbes, BBC and The Times.
Miya Knights is Head of Industry Insight at Eagle Eye Solutions and has extensive experience as an analyst, journalist and editor specializing in enterprise technology use in retail. Based in Sussex, UK, she is the owner of Retail Technology magazine, and has appeared on the BBC, ITN and Sky News, as well as regularly speaking at or moderating industry events.
Standard Delivery Fees
Delivery – From just $4.50 per shipment
Delivery starts out at just $4.50 per shipment. As the size and weight of shipments increase, so does the freight price. To ensure every customer pays a fair price for delivery, an exact shipping price will be displayed to you in the checkout based on the size and weight of the products in your order and your delivery address.
If your order contains a mix of in stock and out of stock products, you will be presented with a choice in the Checkout to have your order sent in multiple shipments (so in stock items ship as soon as they're ready), or all items together in a single shipment (to save money). Using a single shipment will mean in stock items are held back until out of stock items are ready. e.g.
The following delivery options are presented in the Checkout as optional upgrades for your order.
NZ Post Courier / Express Tonight Delivery – $5.60-$19.50 per shipment
If you live in Auckland, Hamilton, Wellington or Christchurch and in a qualifying inner-city suburb, Mighty Ape can deliver in-stock products between 6pm – 9pm on the same day your order is dispatched.
Signature Required – $2.50 per shipment
If you don’t want NZ Post Courier to leave your parcel unattended please select the signature required option. This is especially recommended for high-value items. Neither Courier Post nor Mighty Ape are liable for parcels that are stolen, damaged or lost after an item has been delivered.
Rural Delivery – $3.50 per shipment
If you live at a rural address you must select the Rural Delivery option in the Checkout for your item to be delivered. Unfortunately, we must charge this additional fee because rural delivery operators are subcontracted by NZ Post Courier to deliver your parcel from the nearest Post Office. NZ Post Courier on-charge this fee to Mighty Ape.
Saturday Delivery – $4.50 per shipment
If you order an “In Stock at Mighty Ape” item on Friday before the cut off time you will have the option to select Saturday Delivery. Please note Saturday Delivery is not available in all areas.