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Redline Tech Service or Support Credit (1 CR). Used for installations, maintenance, support or planning delivered nationwide within Australia

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$186

Last updated on September 20, 2021 8:44 pm
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SKU: SEVCTO5131

$186

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PB TECH
@ PB TECH
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Concentrate on your business and leave ALL your I.T. needs to PB Tech

We can help you and your business save time and money with top-of-the-line services & support across Australia

 

We are proud to partner with Redline Technology Group to bring our valued commercial customers end-to-end I.T. solutions for their business.

Why struggle with installations and complicated setups when PB now offers an end-to-end I.T. solution that takes not only the hassle out of purchasing your business I.T. but also installing and supporting it.

We enjoy strong partnerships with vendors such as HP, Lenovo, Microsoft, Dell, Citrix, Cisco, Juniper, Polycom, Jabra, Storage Craft, Fortinet, Veeam just to name a few. With our product expertise, we can bring about the best and most suitable solutions and pricing to your requirements. 

Our core values include:

  • Reliability
  • Cost effective computing and services
  • Known and controlled costs with no surprises
  • Good relationships and access to advice, development and suitable technologies

 

Support & Services Offered

  • 20171129115333 setup icons01

    SALES

    The latest hardware, software, & subscriptions.

  • 20171129115333 setup icons02

    SET UP

    We set up and install your technology.

  • 20171129115333 setup icons03

    SECURITY

    We’ll protect and back up your devices.

  • 20171129115333 setup icons04

    FIX

    Repairs & maintenance for when things go wrong.

 

  • Desktop & Laptop

    First time use setup

    Physical hardware cleaning

    Patch installation

    Software installation

    Licensing health check-up

    Security software protection check and refresh

    Malware infection remediation

    Hardware health check-up

    Investigate and/or resolve hardware issue

    Investigate and/or resolve software issue

    File recovery

    Non-Computer Devices

    (e.g. Printer, NAS, Scanner, Fax, UPS)

    Physical hardware cleaning

    Complete device self-test

    Initial device setup, out of box

    Investigate and/or resolve hardware issue

    Investigate and/or resolve software issue

    Electrician Services

    Power Outlets (1-2)

    Dedicated 15amp Power Outlets (1-2)

    Data Outlets (1-4)

    USB Fast Charge Outlets (1-Combo)

  • Server

    (per physical or virtual device)

    First time use setup

    Backup and recovery service setup

    Backup and recovery service testing

    Backup and recovery service ongoing management

    Physical hardware cleaning

    Patch installation

    Software installation

    Security software protection check and refresh

    Malware infection remediation

    Licensing health check-up

    Hardware health check-up

    Investigate and/or resolve hardware issues

    Investigate and/or resolve software issues

    File recovery

    Online backup service

    Audio Visual Design and Installation

    Control and Integration

    Visual Presentation (Monitors, Projectors, Screens)

    Audio and Video Conferencing

  • Mobile Devices

    Phones & Tablets

    Factory reset

    First time use setup

    Device migration service

    Non-Device Services

    (Web, Cloud, Internet, Cabling etc.)

    Backup services design and implementation

    Email service setup

    Email migration service

    Cloud services migration

    Antispam services

    Domain name registration or renewal

    DNS service management or setup

    ISP account management

    Networking

    Networking design

    Network cabling

    Wired networking services

    Wireless networking services

 

Our I.T. Support Service is Nationwide!

With more than 145 Technicians across 30 towns and cities, we offer a true nationwide service!

20190307125245 Redline map 02

 

How it Works

Purchase carry-over credits billed monthly for 12 months. You can cash these in at any time – so if you need to use 10 months’ worth of credits in 2 months, you can easily do so.

  • 20171129105842 1icon

    1 Hour of Service* = 1 CREDIT

    * 8:30am-5pm: Onsite / Remote

  • 20171129105842 2icon

    1 Hour of Service^ = 1.5 CREDITS

    ^ After hours or weekends: Onsite / Remote

  • 0.5 CREDITS

    20171129105842 icon end1
    Premium Software Agent-Server

  • 0.1 CREDITS

    20171129105842 icon end2
    Premium Software Agent-Desktop

  • FREE

    20171129105842 icon end3
    Basic Software Agent-Desktop

  • .

    20181126164419 Blank Icon 001
    .

A safe bet! Credits are valid for 12 months and can be used whenever your business needs them.

Note sure how many credits you need? We can offer free quotes and advise you on the amount you need.
Contact Redline at pbsupport@redlinetech.co.nz or speak to your PB Tech Account Manager.


Terms & Conditions

1. Onsite service has a minimum 1 credit charge and then is charged in 0.25 credit increments (per 15 minutes). Remote service is charged in 0.25 credit (15 minute) increments. Emergency onsite service within 6 hours incurs a one-off call out fee of $100.00 plus GST.
2. Premium Software Agent – Server includes the basic agent services plus Automated device maintenance; Check SMART status, flush DNS, defrag disks, schedule disk health check, clean temp files; Automated device OS patching; and Antivirus and Antispyware software deployment and licensing (AV Security Manager). Example pricing: 2 servers = 1 credit.
3. Premium Software Agent – Desktop, includes all elements of Basic Software Agent plus Automated device maintenance; Check SMART status, flush DNS, defrag disks, schedule disk health check, clean temp files; Automated device OS patching; and Antivirus and Antispyware software deployment and licensing (AV Security Manager). Example pricing 10 desktops = 1 credit.
4. Basic Software agent – Desktop includes; quick remote access for technicians to the device; and quick access for users to support channels from Redline.
5. Travel is charged at 1 credit per hour or part thereof.
6. Credits have a 12 month life at which point they expire.

Further Terms and conditions apply. See your account manager for details.

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Vendor Information

  • Store Name: PB TECH
  • Vendor: PB TECH
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Redline Tech Service or Support Credit (1 CR). Used for installations, maintenance, support or planning delivered nationwide within Australia
Redline Tech Service or Support Credit (1 CR). Used for installations, maintenance, support or planning delivered nationwide within Australia
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